Technology is the driving force in the evolution of buyer behaviors. Over the years, people have employed different channels when it comes to shopping for goods and products. Currently, there is a competition between retail shops, online retail sites, and mobile apps.

It is the challenge now for retailers to adapt to the shift of consumers moving to online shopping. It’s time for you to utilize proactive systems for connecting with your customers.

Consumers expect flawless services across all channels in a retail environment from phone calls to live chats. In fact, 82% of customers demand responses within 60 seconds after calling while 75% demand issues to be resolved after just one phone call. That’s a high demand that needs to be met.

Climb Retail Solutions’ call center services for retail enable you to convert an ordinary customer to a loyal one with quick responses, helpful resources, and immediate resolutions. Some benefits of our call center services include but are not limited to:

  • Strengthen customer loyalty
  • Improve scalability during seasonal spikes
  • Provide seamless customer services
  • Added competitive advantage with chat and e-mail support
  • Increase sales and acquire new customers

Our call center services enable you to reduce your costs, grow the average order value, and increase your overall revenue with Climb Retail Solutions. Through call avoidance strategies such as IVR, self-service, and live chat, you will be able to lower your costs and save both time and money. In addition, it allows your team to focus on lowering the average customer handling time.

Regardless if you’re experiencing brisk sales or slow business, call center services can help with telephone-answering tasks.

Customer orders over phone calls

More and more customers are turning online or over-the-phone purchases instead of visiting a retail store. Climb Retail Solutions’ call center services can manage those calls for you. We will take care of entering customer orders into your system.

Customer service inquiries

Treating your customers well and keeping them happy with quality service is what brings them in and keeps them coming back. We are committed to representing your business the way you want it to be represented.

Technical Support

This particular type of customer service specializes in helping your customers with issues they are having with your product or service. More often than not, these are simple questions about the set-up, appropriate use, and maintenance—all of which can seamlessly be handled by call center operators.

Learn More

Call our technology specialist. He can be reached at:

Picture of Dar ZuchDar ZuchTechnology SpecialistClimb Retail Solutions(587) 887-2334